Commendations:
There is no greater form of recognition for a 911 Communications Center Employee than to receive a compliment from someone whose life they have touched and made better.
As means of maintaining both Covington-Newton County 911 Communications Center performance and community relations, the Covington-Newton County 911 Communications Center:
- Encourages citizen recommendation for improvements in our service delivery
- Welcomes the commendations of Commendations Center personnel who admirably perform their duties
- Encourages commendations and/or questions about the Communication Center's performance or actions of its members and employees.
Commendations can consist of any form of recognition from a citizen's letter to an award. Letters should describe the events or incident along with the telecommunicators name(s) and/or badge number. In all cases, especially letters of appreciation, the employee and his or her Team Leader and the Communications Center Director are made aware of outstanding performance. A copy of the letter is placed in the employee's personnel file.
Complaints:
It is our goal to investigate all complaints regarding our performance while ensuring confidentiality for both the complainant and the subject of the complaint.
As a means of maintaining both Covington-Newton County 911 Communications Center performance and community relations, our center:
- Encourages citizens to recommend improvements in our service delivery
- Encourages complaints and/or questions about the Communications Center's performance or actions of its members and employees
Procedures For Submitting a Commendation or Complaint:
If you feel that an employee has acted improperly, you may register your complaint in the following ways: (Letters of complaint should describe the event or incident, a date and time of occurrence, if possible, and the name and/or badge number of the telecommunicator involved.)
- 1. At any time you may contact the Covington-Newton County 911 Communications at 678-342-8790. Request to speak with a 911 Team Leader and he/she will take the appropriate action.
- 2. You can complete a community survey on our website, so that you may rate our Communication Center's quality of service.
- 3. You may contact the Covington-Newton County 911 Communications Center's Operations Manager at 678-342-8790 or by email at: Anessa.Westmoreland@Covington-Newton911.com
- 4. If you choose you may make your complaint in writing you may forward it to:
Monday – Friday 8:00 AM to 5:00 PM by pre-arranged appointment