There is no greater form of recognition for a 911 Communications Center Employee than to receive a compliment from someone whose life they have touched and made better.
As means of maintaining both Covington-Newton County 911 Communications Center performance and community relations, the Covington-Newton County 911 Communications Center:
Commendations can consist of any form of recognition from a citizen's letter to an award. Letters should describe the events or incident along with the telecommunicators name(s) and/or badge number. In all cases, especially letters of appreciation, the employee and his or her Team Leader and the Communications Center Director are made aware of outstanding performance. A copy of the letter is placed in the employee's personnel file.
It is our goal to investigate all complaints regarding our performance while ensuring confidentiality for both the complainant and the subject of the complaint.
As a means of maintaining both Covington-Newton County 911 Communications Center performance and community relations, our center:
If you feel that an employee has acted improperly, you may register your complaint in the following ways: (Letters of complaint should describe the event or incident, a date and time of occurrence, if possible, and the name and/or badge number of the telecommunicator involved.)
Covington-Newton County 911 Communications Center
11234 Alcovy Rd
Covington, Georgia 30014
ATTN: Anessa Westmoreland
Monday – Friday 8:00 AM to 5:00 PM by pre-arranged appointment